Refund Policy

Version 2026-10-24 · SHA-256 2d978910a575ce01a04310a51294bad742f03659c6e99b680ff83f8e52fd1426

1. Try before you pay

Every new workspace starts with a free 14-day trial of NartPay OS. No payment method is needed for the trial and you are not charged when it ends; you choose a plan only if you want to continue.

2. 14-day money-back guarantee

If you are not satisfied, you can ask for a full refund of the FIRST payment of a new subscription (monthly or yearly) within 14 days of that payment. No questions asked. The refund ends the subscription, any promotional bonus months or free users granted with that payment are cancelled, and the workspace returns to read-only access.

3. Renewals and cancellations

Renewal payments (the second month, the second year and later) are not refunded, including when you do not use the Service; we send reminder e-mails before renewals so you can cancel in time. You can cancel at any time in Settings → Billing & plan; cancellation takes effect at the end of the period you have paid for and you keep full access until then. You will not be charged again.

4. Plan changes

Upgrades take effect immediately and are charged pro-rata. Downgrades take effect at the next renewal; we do not refund the difference for the current period.

5. Billing errors and legal rights

Duplicate charges, charges after a confirmed cancellation and other billing errors are always refunded in full. If we materially reduce a paid feature or end your subscription for our convenience, you receive a pro-rata refund of prepaid fees for the unused period. Accounts suspended or closed for a breach of the Terms or the Acceptable Use Policy are not refunded. Nothing in this policy limits refund rights you have under applicable law.

6. How to ask for a refund

E-mail info@nartpayglobal.com from your account e-mail address, or open a request in the app (Help & Support), with your company name and the date of the payment. We answer within one business day. Approved refunds are returned to the original payment method, usually within 5-10 business days. When your order was processed by our reseller Paddle.com, the refund is issued by Paddle and you can also contact Paddle directly through the link on your receipt. Please contact us before disputing a charge with your bank; we resolve billing questions faster.

7. Fair use

The money-back guarantee applies once per business. We may decline refund requests that are clearly abusive, for example repeated sign-up, payment and refund cycles or multiple accounts.

8. Contact

CUMHUR YILMAZ (NartPay) · Yenikent Mah., Gizem Sk., B Blok No: 21/3B, İç Kapı No: 33, Derince, Kocaeli, Türkiye · info@nartpayglobal.com